Guide to Deleting Your RYOEX Trading Account
August 12, 2025
If you’re no longer using your RYOEX trading account or are considering closing it permanently, it’s important to
understand the proper process and precautions involved. For security and compliance reasons, RYOEX does not allow users
to delete their accounts directly from the platform.
This is because each trading account contains sensitive and regulated information, including:
Personal identity verification (KYC) documents
Trading history and open/closed position records
Deposit and withdrawal transaction logs
Internal data tied to customer assets and activity
To protect users from data loss due to errors or unauthorized access, all account deletion requests must be processed
manually through RYOEX customer support.
In this article, we’ll walk you through the correct procedures for deleting your RYOEX account, whether you're looking
to completely deactivate your profile or just remove a specific trading sub-account. We’ll also highlight key
precautions and answer frequently asked questions to ensure a smooth and secure process.
Table of Contents
How to Delete Your RYOEX Trading Account
RYOEX provides two options for deleting trading accounts, depending on your needs:
1. Delete your entire account – This includes all trading accounts and personal information (complete withdrawal from
the platform).
2. Delete a specific trading account only – Your main account and other trading accounts will remain active.
If you're unsure which option suits your situation, the detailed information below will help you choose the appropriate
method and proceed with confidence.
Delete Your Entire Trading Account
If you no longer plan to use RYOEX and wish to completely close your account, you can request a full account deletion.
This process will permanently erase all your personal data, including registration details, KYC documents, trading
accounts, and transaction history.
Once the request is processed, your login credentials and all associated trading accounts will be closed, and you will
no longer have access to RYOEX services.
Information That Will Be Deleted:
Your registered email address and login credentials
Identity verification documents (KYC)
All trading accounts under your name
All associated data including transaction history, deposit and withdrawal records
How to Request Full Account Deletion:
To initiate a complete account deletion, please contact RYOEX Customer Support. The request will be processed once your identity is verified.
To help us handle your request smoothly, please provide the following details:
Your registered full name
Your registered email address
Reason for deletion (optional but helpful)
Delete a Specific Trading Account
If you're managing multiple trading accounts with RYOEX, you may choose to delete only selected sub-accounts without
closing your entire account. This option is ideal for users who want to declutter unused accounts or streamline account
management.
Your main login credentials and other active trading accounts will remain unaffected, allowing you to continue using
RYOEX services as usual.
Information That Will Be Deleted:
The trading account number(s) you request to remove
How to Request Deletion of a Specific Trading Account:
To delete individual trading accounts, please reach out to RYOEX Customer Support. Once your identity is verified, the requested account(s) will be removed from your profile.
For a smoother process, include the following information in your message:
Your registered full name
Your registered email address
The trading account number you wish to delete
Reason for deletion (optional, but appreciated)
Important Notes Before Deleting Your Account
Before you request to delete your RYOEX trading account, please review the following important notes. Understanding these points will help you avoid unexpected issues or inconvenience after the deletion is processed.
Deleted Accounts Cannot Be Recovered
Once your account is deleted, it cannot be restored under any circumstances. If you wish to trade with RYOEX again in the future, you will need to create a new account from scratch.
Withdraw All Funds and Close All Open Positions
Before requesting deletion, make sure to withdraw any remaining funds and close all open positions. Accounts with open positions or active balances cannot be deleted until they are fully settled.
Trading and Transaction History Will No Longer Be Accessible
Once your account is deleted, you will lose access to your trading history, deposit/withdrawal records, and other important data. If you need these records for personal or tax purposes, we recommend downloading or saving them in advance.
Some Data May Be Retained Due to Legal Requirements
In compliance with legal obligations such as Anti-Money Laundering (AML) regulations and tax audits, RYOEX may retain certain information (e.g., transaction records, identity verification documents) for a legally mandated period—even after your account is deleted. Please understand that this is standard industry practice and required by law.
FAQs on RYOEX Account Deletion
We provide a detailed explanation of common questions and procedures related to closing your trading account. This article summarizes important points and precautions to ensure a safe and smooth account closure. If you are considering deleting your account, please read on. Should you have any questions, feel free to contact our support team at any time.
No, for security reasons, RYOEX does not allow users to delete their trading accounts directly. If you wish to delete your account, please contact our customer support team for assistance.
Unfortunately, once a trading account is deleted, it cannot be recovered. If you wish to continue trading after deletion, you will need to register a new account. Make sure you’re fully certain before proceeding.
All access to RYOEX services will be permanently disabled. You will lose access to your login credentials, trading history, and account data. Be sure to back up any important information before submitting a deletion request.
Account deletion requests are typically processed within 1–2 business days. However, depending on support volume or the time needed for identity verification, it may take slightly longer.
Conclusion: Choose the Best Deletion Option
RYOEX offers two options for deleting your trading account: complete account cancellation or partial account deletion.
The best choice depends on whether you plan to stop trading entirely or prefer to simplify account management while
continuing to trade.
Use the comparison table below to help decide which option suits your situation:
| Deletion Method | Scope of Deletion | Account Use Allowed | Key Points to Note |
|---|---|---|---|
| Complete Account Deletion |
Registration info + all trading accounts |
No (permanent cancellation) | - All funds must be withdrawn - Requires full commitment to close account - Account cannot be reactivated |
| Partial Account Deletion |
Specific trading account(s) only | Yes (other accounts remain active) |
- Ensure no balances or open positions before deletion - Deleted account history will no longer be accessible |
If you wish to delete your trading account, please confirm which option applies to you and contact RYOEX Customer Support for assistance. Should you have any questions, feel free to reach out. Our dedicated support team is ready to help you. We appreciate your cooperation to ensure a smooth and secure process.
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