FAQ
If you have any questions while using RYOEX, please refer to the FAQ below. Many common issues can be resolved quickly here. If you are unable to find the information you need, feel free to contact our support team for further assistance.
Categories
Categories
Account Management
No, each email address can only be used for one account holder. If you wish to open accounts under different names, please use a unique email address for each.
Yes, you may apply with a free email address. However, due to spam filtering, emails containing attachments or links might initially be directed to your spam or junk folder. If you do not receive an expected email, please check your spam folder.
Yes, you can open an account; however, some countries and regions have restrictions.Currently, residents of the following countries and regions are not eligible to use our services:
・United States (USA)
・Canada
・European Union member states
・Iran, North Korea, Belize
Additionally, access and usage may be restricted in the following countries and regions:Albania, Bahamas, Barbados, Botswana, Cambodia, Ghana, Jamaica, Mauritius, Myanmar, Nicaragua, Pakistan, Panama, Syria, Uganda, Yemen, Zimbabwe, Philippines, Turkey, Jordan, Afghanistan, Anguilla, Vanuatu, and others.
If you reside in one of these locations, please contact our support team before opening an account.
No, account applications are only accepted from individuals who are 18 years of age or older. Minors must wait until after their 18th birthday to apply.
Each person may open up to 10 live accounts.
If you wish to open more than 10 accounts, a separate application and review process is required.
There is no limit on the number of demo accounts you can open.
Opening a demo account requires no KYC and takes approximately 3 minutes to complete. You can start using your demo account immediately after registration.
If you submit your KYC application by 4:00 PM GMT+3, your real account will typically be opened on the same business day, excluding weekends and public holidays.
Once your account is approved, we will send your account details to your registered email address.
f your KYC is rejected, we will notify you via the registered email address with the reason for the rejection. Please review the email and follow the instructions to resubmit your KYC documents.
Common reasons for rejection include:
・Submitted documents are expired
・Images are unclear or parts are cut off
・Information on the documents does not match the registered details
・Documents are incomplete (e.g., utility bills without address)
When resubmitting, please ensure the documents are clear and complete, within the validity period, and match your registered information.
If you have any questions, feel free to contact our support team.
We may request additional documents in the following situations:
・When there are discrepancies or issues with the information provided during account opening
・When your deposit amount exceeds certain thresholds
・When regulatory or internal policies require verification for specific transaction types
・Based on your residency, nationality, or type of trading, additional identity verification may be needed
These measures are in place to comply with international regulations such as KYC and AML, ensuring the safety and security of your assets and transactions. We appreciate your understanding and cooperation.
To verify your identity and the source of your funds, we may ask you to provide additional documents depending on your situation, including but not limited to:
1. Proof of Income
・Payslips
・Bank statements showing income deposits
・Tax returns or tax payment certificates
2. Bank and Financial Records
・Bank account statements with transaction history
・Investment portfolio summaries (e.g., brokerage account details)
・Dividend records or excerpts from financial statements
3. Sales and Asset Records
・Contracts or certificates related to the sale of assets such as stocks or real estate
・Proof of asset ownership (e.g., brokerage statements, property registration)
・Invoices for high-value purchases
・Receipts for significant transactions
4. Loan or Grant Documentation
・Loan or credit agreements
・Official certificates of grant receipt
Please note:
・Documents should generally be issued within the last 6 months.
・If documents are unclear or incomplete, we may request resubmission.
・If you have any questions, feel free to contact our support team.
An account is classified as dormant if there has been no deposit, withdrawal, trading activity, or any other transactions for 30 consecutive days or more.Dormant accounts incur a monthly dormancy fee of USD 10. However, this fee does not stack with account maintenance fees—only one will apply at a time:
・If there is trading activity (e.g., open positions), the account maintenance fee applies.
・If the account is completely inactive, the dormancy fee applies.
An account maintenance fee is a recurring charge to keep the account active.
・Basic, Standard, and Edge accounts do not incur any maintenance fees.
・Raw and Onyx accounts are charged a maintenance fee of USD 10 every 7 days.
No, once an account is deleted, it cannot be restored. If you wish to trade again, you will need to open a new account.
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