RegisterLogin
RYOEX Trading Platform Hero Background

Privacy Policy

At RYOEX, safeguarding your personal information is our top priority. This page provides a concise overview of the information we collect, how we use it, and the measures we take to protect it.

Last Updated: August 1, 2025

1. INTRODUCTION

1.1. This Privacy Policy (the "Policy") explains how Ryo Global Markets Limited ("RYOEX", "we", "our", or "us") collects, uses, discloses, and protects your personal data when you visit our website (regardless of where you visit it from, or the medium on which that data is stored). It also informs you of your privacy rights and how the law protects you. This Policy may be updated from time to time to reflect changes in our practices or legal obligations.

1.2. The website is operated by Ryo Global Markets Limited, registered under the laws of Saint Lucia with the company registration number 2023-00370. Our registered office is located at Top Floor, Rodney Court Building, Rodney Village, RodneyBay, Gros-Islet, Saint Lucia. Through our website (https://www.ryoex.com ) and mobile application, you can access our products and services, register as a client, and interact with tools and resources we provide. While you can browse most parts of our website without providing personal data, we use cookies and similar technologies to collect certain information.

1.3. We may share your personal data with our Affiliates, who are part of our international group of companies, for administrative purposes or legitimate business needs as described in this Policy.

1.4. Our website may contain links to third-party websites, plug-ins, or applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

2. PURPOSE

2.1. The purpose of this Policy is to provide clear and comprehensive information regarding how RYOEX collects, uses, and processes your personal data in connection with your use of our website, mobile application, and related services. This includes any personal data you may provide during the account registration process, while accessing our products or services, or through interactions with our tools and platforms. Please note that our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from minors.

2.2. This Policy is intended to be read in conjunction with our Terms of Service and is designed to supplement them. We strongly encourage you to review both documents to gain a full understanding of how your personal data is handled by RYOEX.

3. DATA WE COLLECT ABOUT YOU

3.1. RYOEX collects personal data that is adequate, relevant, and limited to what is necessary in relation to the purposes set out in this Policy.

3.2. “Personal data” refers to any information that directly or indirectly identifies an individual. We may collect, store, and process the following categories of personal data:

  • Identity Data: Includes full name, government-issued identification number, date of birth, gender, and username.
  • Contact Data: Includes residential address, email address, and telephone number.
  • Financial Data: Includes bank account information, payment card details (in compliance with applicable security standards), and source of funds.
  • Transaction Data: Includes records of payments, trading activity, and any products or services you have transacted with us.
  • Technical Data: Includes internet protocol (IP) address, browser type and version, operating system, device identifiers, and other technology used to access our platform.
  • Profile Data: Includes your username, encrypted password, preferences, and any feedback or survey responses.
  • Usage Data: Includes information regarding your interaction with our website, mobile application, platform features, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing communications from us and your communication preferences.

3.3. We may also collect and use aggregated data, such as statistical or demographic information, for analytical purposes. Such data does not directly or indirectly reveal your identity and is therefore not considered personal data. However, if we combine or link aggregated data with personal data in a way that enables you to be identified, we will treat the combined data as personal data in accordance with this Policy.

4. DATA REQUIRED BY LAW

4.1. Where we are legally or regulatory required to collect certain personal data, failure to provide such information may result in our inability to offer you access to our products or services. In such circumstances, we reserve the right to suspend or terminate your account or access to the relevant services, and we will inform you accordingly at the time.

5. USES MADE OF THE DATA

5.1. We process your personal data for the following purposes:

  • To fulfill our contractual obligations and deliver the products and services you have requested.
  • To notify you of any changes to our services.
  • To improve our website, products, and services, and to ensure that content is presented in an effective and user-friendly manner.
  • To administer and maintain the website, including activities such as troubleshooting, data analysis, and system performance monitoring.
  • To ensure the security and integrity of our systems and to prevent fraud or other unlawful activities.
  • To send you marketing communications, where you have provided your explicit consent.

5.2. We may aggregate or combine data collected from various sources in order to enhance your user experience and to improve the quality and effectiveness of our services.

6. COOKIES

6.1. The RYOEX website and mobile application utilize cookies and similar tracking technologies to distinguish individual users, enhance user experience, and improve platform functionality. By continuing to use our services, you consent to the use of such technologies in accordance with our Cookie Policy.

7. ACCESSING THE RYOEX MOBILE APPLICATION

7.1. The RYOEX mobile application is available for download via the Apple App Store and Google Play Store. The application may support biometric authentication features provided by your device’s operating system, including but not limited to Apple Face ID, Touch ID, and Android’s fingerprint or facial recognition functionalities.

7.2. RYOEX does not collect, store, or have access to any biometric data used by these authentication tools. Such data is processed and secured solely by the device’s native operating system in accordance with the respective platform’s privacy and security policies. RYOEX disclaims any liability for issues, malfunctions, or unauthorized access resulting from the use of biometric features.

8. DISCLOSURE OF THE DATA

8.1. RYOEX may disclose or share personal data, in accordance with applicable laws and solely for legitimate purposes, to the following categories of recipients:

  • Affiliated entities: For internal administrative, operational, or compliance purposes.
  • Third-party service providers and business partners: To the extent necessary to facilitate the delivery of services, execute contractual obligations, or perform operational functions on behalf of RYOEX.
  • Regulatory, supervisory, or law enforcement authorities: Where required to comply with legal or regulatory obligations, enforce our rights, or respond to lawful requests.

9. DATA SECURITY AND RETENTION

9.1. RYOEX implements appropriate technical and organizational measures to safeguard the Client’s personal data against unauthorized access, alteration, disclosure, or destruction. These measures are designed to ensure a level of security appropriate to the risks associated with the processing of such data.

9.2. Personal data shall be retained only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. Retention periods may vary depending on the nature of the data and applicable legal requirements.

9.3. In certain instances, RYOEX may anonymize personal data (so that it can no longer be associated with any identifiable individual) for legitimate business, research, or statistical purposes. In such cases, the data is no longer considered personal data and may be retained without further notice to the Client.

10. YOUR LEGAL RIGHTS

10.1. Subject to applicable data protection laws, the Client has the right to object, at any time, to the processing of their personal data for direct marketing purposes. Upon such objection, RYOEX shall cease such processing without undue delay.

10.2. The Client has the right to request access to their personal data held by RYOEX, as well as to request the rectification of any inaccurate or incomplete information.

10.3. In certain circumstances, the Client may request the erasure or removal of their personal data, including where the data is no longer necessary for the purposes for which it was collected, or where the Client has withdrawn consent and there is no other legal ground for processing.

11. CONTACT DETAILS

11.1. If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at support@ryoex.com.

Simplify Your Trading

Enjoy first-class trading environment and services at RYOEX.

Open a Live AccountTry a Free Demo